PLAIN MONEY RULES

REFUND POLICY

We keep refunds simple and fair. If there is a real issue with your order, we’ll review it and help you with the right solution.

Refund Review

Refund requests are reviewed case by case after we receive your request and check the order details.

Original Condition

Items must be unused, unwashed, undamaged, and in their original condition to be eligible for review.

Defective Items

If the item arrives defective or wrong, send us clear photos and your order number as soon as possible.

Refund Timing

Approved refunds are processed after the item is received and inspected. Timing may vary depending on the payment method.

01. When Refunds Apply

Refunds may apply if you receive a wrong, damaged, or defective item and the issue is reported within a reasonable time after delivery.

02. When Refunds Do Not Apply

Refunds cannot be accepted for items that were used, washed, damaged by the customer, stained, perfumed, altered, or returned without original packaging.

03. Shipping Fees

Delivery or return shipping fees may not be refundable unless the mistake was caused by a wrong or defective item from our side.

04. Cash On Delivery Orders

For cash on delivery orders, refund methods and timing will be confirmed with you after your request is approved.

Need A Refund?

Message us on Instagram at @plain.clothing.eg with your order number, photos if needed, and a clear explanation of the issue.